Privacy

On 25 May 2018, the new European Regulation 679/2016 ("GDPR") concerning the protection of personal data became effective. In order to ensure compliance our privacy policy has been updated.

Hacketts Pipeline respects the privacy of every individual who visits its websites. Any information collected about you will be used to fulfil any service you might request, to inform you about new products and services and also to improve how we serve you. Your data wil be treated in accordance with relevant European Union and local country legal provisions. Your information will not be disclosed to anyone outside of Hacketts Pipeline, its affiliated or associated companies.

The purpose of this privacy policy is to describe the types of information that we collect from you when you visit our site and explain how we use this information. Our privacy policy applies to personal information about:

- Visitors to our website
- Customers who purchase goods or services or create an account with us
- Our suppliers

PERSONAL INFORMATION

Personal information is any information relating to an individual who can be identified directly or indirectly by name, account number, location, an online identifier or other factors specific to their identity.

DATA PROTECTION

Any information that you choose to provide us with about yourself will be held on a secure computer server in the United Kingdom. The server software (SSL) encrypts all the information you supply us. This ensures, among other things, that data we hold about you are processed lawfully and fairly. We aim to ensure that the personal data stored will be accurate, relevant and not excessive. We will keep the data up to date and not retain the information longer than is necessary. We will keep data securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies. Hacketts Pipeline will not share or loan any identifiable information about you to any third party without your consent. We may share generalised information about site visitor patterns with partners or other parties in such a way that individual visitors can never be identified. It is possible to view our site without providing any personal details. However, without registering your details you will not be able to receive further communications from us.

VISITORS TO OUR WEBSITE

You can visit and browse our website without providing your name and contact details.

Whenever you browse the website, read pages, or download information, our computers automatically record certain information about your visit from the computer you use to access our site. This information does not identify you personally. It just tells us how many visitors come to our site and the types of computers they use. With this information, we can improve our site for all our visitors and make it more useful to you.

The information includes the following:
1. The date and time you access our site.
2. How many and which pages you visit during a 'session' on our site and how long you were on the site.
3. Your Internet domain name (this might be your internet service provider such as aol.com or your place of work) and the 'IP' address (this is a number assigned to your computer whenever you are surfing the web) which allows you to access our website.
4. The Internet browser you use (e.g. Microsoft Explorer or Netscape) and your computer's operating system (e.g. Windows 98).
5. The site you were on before you linked to rangerover.landrover.com (e.g. Yahoo if you found us from a search engine).

If you decide to do any of the following we will collect your personal information on a registration form:
- Sign up to a mailing list
- Submit a query, request a quotation or other information
- Ask to be contacted by us
- Create and account or log in to the customer portal

This information will include data such as your name, address, business, job title, email address and telephone number.

We use this information:
1. To help make your visit more enjoyable
2. To send you relevant information about products and services
3. To email you from time to time about promotions or products and services which we think may be of interest to you

If you have allowed us to use your personal information for the purposes above, we may from time to time disclose this information to any company or organisation to which we pass the responsibility to handle email or other direct marketing communications on our behalf. Should this happen, we ensure that any third party companies who handle your information comply with the relevant Data Protection Acts.

OTHER INFORMATION COLLECTED DURING YOUR VISIT TO OUR SITE

Cookies Policy

What is a Cookie?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies can help a website to arrange content to match your preferred interests more quickly - most major websites use cookies. Cookies alone cannot be used to identify you.

A cookie will typically contain the name of the domain from which the cookie has come; the "lifetime" of the cookie; and a value, usually a randomly generated unique number.

Two types of cookies are used on this website:
1. Session Cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site.
2. Persistent Cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

How cookies are used on this site and what information is collected.

Session Cookies are used:

- To allow you to carry information across pages of our site and avoid having to re-enter information.
- Within registration to allow you to access stored information.

- Persistent Cookies are used:
- To help us recognise you as a unique visitor (using a number, you cannot be identified personally) when you return to our website.
- To allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
- To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Third Party Cookies

Third parties serve cookies via this site. These are used for the following purposes:

- To serve advertisements on our site and track whether these advertisements are clicked on by users.
- To control how often you are shown a particular advertisement.
- To tailor content to your preferences.
- To count the number of anonymous users of our site.
- To provide security within shopping baskets or transactions.

Web Beacons

Some of our Web pages may contain electronic images known as Web Beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web Beacons collect only limited information which includes a cookie number; time and date of a page view; and a description of the page on which the Web Beacon resides. We may also carry Web Beacons placed by third party advertisers. These Beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Disabling and Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

Deleting cookies

You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:

1. Open 'Windows Explorer'
2. Click on the 'Search' button on the tool bar
3. Type "cookie" into the search box for 'Folders and Files'
4. Select 'My Computer' in the 'Look In' box
5. Click 'Search Now'
6. Double click on the folders that are found
7. 'Select' any cookie file
8. Hit the 'Delete' button on your keyboard

If you are not using Microsoft Windows Explorer, then you should select "cookies" in the "Help" function for information on where to find your cookie folder.

LINK TO OTHER WEBSITES

Links may be provided on our website to other websites that are not operated by us. If you use these links, you will leave our website. You should note that we are not responsible for the contents of any third party website. External sites will have their own privacy policies that you should read carefully.

PROTECTION OF EMAIL ADDRESSES

Your email address is only used for the purposes of replying to you unless you have given consent as detailed above.

DATA PROTECTION ON PIXEL TAGS

We may use "pixel tags" which are small graphic files that allow us to monitor the use of our websites. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL (Uniform Resource Locator) of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server. When corresponding with you via HTML capable e-mail, we may use "format sensing" technology, which allows pixel tags to let us know whether you received and opened our e-mail.

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CUSTOMERS

If you purchase goods or services from us or create an account with us your personal information will held securely and accessed through our customer management system and only access by others within Hacketts Pipeline.

This information will include data such as your name, address, business, job title, email address and telephone number.

We use this information:

- to respond to your enquiries;
- to keep you informed about our products and services;
- to process your order and to follow up on orders that are not completed;
- to arrange visits to your home (e.g. to carry out a survey or installation);
- to manage your account, including carrying out identity checks where relevant;
- to manage your credit account (if applicable) including carrying out credit checks;-
- for market research purposes;
- to publish trends and/or to improve usefulness and content of our website;
- to track activity on our site and to provide a more personalised online experience;
- to link with social media sites and services, for example, for advertising purposes;
- to notify you about important changes or developments to our site or services;
- to manage deliveries, returns and refunds; for product liability purposes;
- to deal with enquiries and complaints; for claims management and insurance purposes;
- and for record keeping purposes.

If you have allowed us to use your personal information for the purposes above, we may from time to time disclose this information to any company or organisation to which we pass the responsibility to handle email or other direct marketing communications on our behalf. Should this happen, we ensure that any third party companies who handle your information comply with the relevant Data Protection Acts.

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SUPPLIERS

If you supply products or services to us, we may use your personal information in the following ways: for order processing and management;

- to manage deliveries, installations, returns and refunds;
- for product liability purposes;
- to manage your account, including conducting credit and other background checks where applicable;
- for market research purposes;
- to notify you about important changes or developments to our websites or services;
- for supply chain management; to deal with enquiries and complaints;
- for claims management and insurance purposes;
- and for record keeping purposes.

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CALL RECORDING

Some telephone calls may be recorded or monitored, for example calls to our customer services teams. Call recording and monitoring may be carried out for the following purposes:? training and quality control; as evidence of conversations; and/or for the prevention or detection of crime (e.g. fraudulent claims).

RETENTION

We will retain your personal information for as long as needed for the legitimate business purposes described above.

If you are a visitor to the website, we will retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.

If you make a one-off purchase, we normally keep records of the transaction for 7 years. If you are an account customer or a supplier, we normally keep records for 7 years after the closure of your account or the last purchase or sale you made. In all cases, this is for accounting, tax and product liability purposes.

Your information may be retained for longer than this if there are valid legal grounds for us to do so, for example if required by law or court order, or as needed to defend or pursue legal claims.

YOUR RIGHTS

Marketing

You can opt out of receiving emails or text marketing at any time by using the unsubscribe option in the message. You can opt out of postal and telephone marketing by contacting us at sales@hackettspipeline.co.uk.

Access and Correction

If you would like to correct or update any of your other personal information, or if you would like a copy of the personal information we hold, please contact the Hacketts Pipeline Data Protection Officer at the address below. We may need to ask for proof of your identity before we respond to your request.

Other Rights

You may also have the following rights in relation to your personal information: in certain circumstances, the right to restrict or object to the processing of your personal information, or request that your personal information is deleted where you have provided personal information voluntarily, or otherwise consented to its use, the right to withdraw your consent in certain circumstances, the right to receive a copy of the personal information which you have provided to us, in a structured, commonly used and machine-readable format or to request that we transfer that information to another party (known as "data portability") the right to complain to a Data Protection Authority (see further below).

MORE QUESTIONS ABOUT PRIVACY?

You have the right as an individual to find out what information we hold about you and make corrections if necessary. You also have the right to ask us to not use the information by choosing not to give your consent on the registration form.

If you have any specific questions that are not covered in this section, or want to know what information we currently store on you, please mail your enquiry to:

Hacketts Pipeline
Eagle Works
Bell Street
West Bromwich
West Midlands
B70 7BX